Our Private Hire Terms and Conditions

1. If the booker of the vehicle is not travelling with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.

2.The hirer is deemed to have accepted these terms and conditions if they proceed to make a booking with us.

3. Quotations are given based on the direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation.

All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are only valid for 28 days unless otherwise notified.

4. The hirer cannot assume the use of the vehicle between outward and return journeys, or that it will remain at the destination during the outward and return journey.

5. In the event of any emergency or any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.

a. If the hirer wishes to cancel any agreement the following, the following scale of charges will apply in relation to the total hire charge. Any deposits paid are non-refundable and will be deducted from the following charges;

1. i) More than 21 days notice – no charge if a single vehicle hired. More than 1 vehicle hired 50% of the hire charge

2. ii) 7-21 days notice -50% of the hire charge if a single vehicle hired. More than 1 vehicle 75% of the hire charge

3. iii) 1-7 days notice - 75% of the hire charge for a single vehicle, More than 1 vehicle 90% of the hire charge

4. iv) Day of hire – full charge on all events.

b) The cost of accommodation, any meals and tickets which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.

c) Cancellation due to inclement weather conditions will be charged as above

6. Drivers’ Hours

The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

7. Seating Capacity

The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. The company may

substitute with either larger or multiple smaller capacity vehicles in the event of issues outside the control of the company.

8. Payment

Any deposit requested must be paid by the date stated, and payment in full must be made before the start of the hire unless otherwise agreed by the company. All deposits paid are non-refundable. If balance isn’t paid by the agreed date on the invoice the company reserves the right to cancel the hire without notifying the customer – although we will endeavour to contact all customers to agree terms on all hires where this happens.

9. Route and Time Variation

The company reserves the right to levy additional charges for additional mileage or time to that agreed in the booking confirmation. The charges will be pro-rata and in accordance with the formula advised on the booking confirmation.

The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers. The company will not accept liability for any losses incurred by passengers who miss departures due to their own error.

10. Vehicle to be provided

a. The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge.

b. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.

11. Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any consequential loss or inconvenience suffered by the hirer as a result. Any refund will not exceed the cost of the vehicle hire.

12. Property and luggage is carried at your own risk and the driver will have full discretion on large or bulky items are carried. On no circumstances shall the vehicle luggage be loaded to make the vehicle dangerous to passengers or our staff. Lost property which the company accepts liability for shall be limited to £200 per suitcase unless notified in writing to the company in advance and total maximum of £500 per passenger. It is your responsibility to ensure adequate insurance during transport.